Refunds should be clear.
So should knowing
when you can cancel.
At Digi Jasmine, every project is different. Some involve planning and creative work before delivery, while others may begin immediately after payment.
This policy explains how cancellations, refunds and project changes are handled, so expectations are clear before work begins.
Clear payment
expectations.
Project costs and payment terms are agreed before work begins.
Timing matters
for cancellations.
Refund eligibility can depend on whether project work has started.
Fair handling
of project changes.
We assess completed work, costs and circumstances when a project changes.
Cancellation
If you cancel before meaningful project work has started, we will review the payment and applicable costs before determining any eligible refund.
Project Stage
Once creative, development or other project work has started, refunds may be reduced or unavailable because time and resources have already been committed.
Completed Work
Payments for completed or delivered work are generally non-refundable unless Digi Jasmine agrees otherwise or applicable law requires a different outcome.
Need to cancel
or discuss a refund?
If something has changed with your project, contact us as early as possible. We would rather understand the situation first.